Refund Policy

The window

You have 30 days from the date your order is received to request a return. We date the window from receipt rather than from dispatch, and we use the carrier delivery date on the tracking record to decide when it started. If the tracking is ambiguous, we read it in your favour.

What we can accept back

Every product can be returned within the window provided it comes back in its original packaging and in resalable condition. The conditions differ by product type, so they are set out separately below.

• Eyewear must come back unworn and unscratched, with its case or pouch and the microfibre cloth. Trying a pair on to check the fit is fine and is exactly what the window is for; a fortnight at a desk is not.
• Reading glasses are the same, and the strength you ordered is printed on the inside of the temple. If you chose the wrong strength, tell us and we will exchange it rather than refuse it.
• The heated mask and the cooling gel packs come back with their covers, the USB-C cable and the aluminium tin. We can accept these used, provided the mask body and the gel packs are intact, dry and undamaged.
• The silk sleep mask must be unworn, in its pouch. Anything worn against the face overnight cannot be resold once it has been slept in.
• Eyelid cleansing wipes must have the carton seal intact and every sachet unopened. Once the carton is open we cannot confirm how many sachets remain or resell the rest, so please be sure before you break the seal on a hygiene product.
• Sets and bundles come back complete. A set returned with one item missing is refunded at the value of what actually arrived, and we will tell you that figure before we process it.

We inspect every return when it arrives. Items that come back scratched, worn, altered, or without their packaging cannot be refunded, and we will contact you before making that decision rather than after.

How to start a return

1. Email support@oravellewellnessproworks.com or call 844-640-2300 with your order reference and which item you want to return.
2. We reply with a return authorization number, usually the same business day and always within one business day.
3. Pack the item securely, write the authorization number on the outside of the parcel, and send it to our fulfillment facility: 5071 Ball Rd #4026, Cypress, CA 90630.
4. Once the parcel arrives and passes inspection we issue the refund to your original payment method within five business days.

Please do not send anything back before you have an authorization number. Unauthorized parcels cannot be matched to an order and may be refused by the facility. The full address, with a note on why it differs from our corporate address, is on the Fulfillment Address page.

What you get back

We refund the full price you paid for the returned item. Because outbound shipping is complimentary on every order, there is no delivery charge to refund.

Return postage is your responsibility, except where we sent the wrong item or the item arrived faulty or damaged. In those cases contact us before sending anything back and we will cover the postage.

Refunds go to the card used for the order — we cannot refund to a different card or by any other method. Charges will appear on your card statement as OravelleWellnessproWor. The corresponding credit appears under that same descriptor. Depending on your bank it can take a further three to five business days after we issue the refund for it to show on your statement.

Partial returns from a multi-item option

Several of our purchase options bundle more than one item — multiple bottles, multiple pairs, or a pair with a bottle. If you return part of one of those options, we refund the difference between what you paid and the current price of what you are keeping, rather than a straight per-item division. Ask us for the figure before you send anything back and we will confirm it in writing first.

Damaged, faulty, or wrong items

Tell us within 30 days of receipt. A photograph of the problem and of the outer packaging speeds this up considerably. We will send a replacement or refund you in full, whichever you prefer, and we cover the postage both ways.

Cancelling before dispatch

If your order has not been collected by the carrier yet, we can usually cancel it outright and refund you in full with nothing to send back. Call 844-640-2300 as soon as you can — the earlier you reach us the more likely the parcel is still with us.

Where we ship and return

We ship within the United States only. We cannot accept returns sent from outside the United States, and we cannot arrange international collection.

Questions

Maryline LLC
Customer service: 844-640-2300
Email: support@oravellewellnessproworks.com
Monday through Friday, 9:00 AM to 6:00 PM Central Time
Send authorized returns to: 5071 Ball Rd #4026, Cypress, CA 90630